Question 1

What is included in the Free Plan?

Accepted Answer

The Free Plan gives you access to one website scan, one PDF scan, and one domain for the ADA accessibility widget so you can test the platform before upgrading.

Question 2

How does the 7-Day Free Trial work?

Accepted Answer

All paid plans include a 7-day free trial. You can explore premium features without being charged immediately. Billing only begins after the trial period ends unless you cancel beforehand.

Question 3

What happens if I reach my monthly scan or credit limit?

Accepted Answer

If you exceed your monthly usage allowance, you can purchase additional scan credits as needed without upgrading your entire plan.

Question 4

How are overage add-ons billed?

Accepted Answer

Overage add-ons are billed monthly as recurring subscription items attached to your base plan, even if you're on an annual plan. When you purchase an add-on, it bills at the same interval as your base subscription. So if you're on annual billing and add a domain overage, that add-on is charged monthly unless you adjust it through the Stripe customer portal.

Question 5

Domains vs Sites — What's the Difference?

Accepted Answer

Domains determine how many different web properties you can register and monitor under your account. This controls how many unique domains you can connect to the ADA compliance widget, how many domains appear in your domain management settings, and widget seat allocation (each domain gets one embedded widget). Sites (Website Scans) are individual scan credits consumed each time you run a website accessibility audit. One site scan equals one credit, regardless of which domain you're scanning.

Question 6

How does per-plan overage pricing work?

Accepted Answer

Silver Professional ($49/mo): Extra Domain +$10/mo per domain, Extra PDF Pack +$15/mo per 100 PDF scans, Extra Web Pack +$20/mo per 25 site scans. Platinum Enterprise ($199/mo): Extra Domain +$7/mo per domain, Extra PDF Pack +$99/mo per 1,000 PDF scans, Extra Web Pack +$149/mo per 250 site scans. Example: If you're on Silver and need to scan 75 websites in a month, you'd use your included 50 scans and purchase one +25 web pack for $20/mo. If you manage 2 domains on Silver, you'd buy 1 extra domain seat for $10/mo.

Question 7

Do unused credits roll over to the next month?

Accepted Answer

No. Monthly scan credits reset at the beginning of each billing cycle and do not roll over.

Question 8

Can I upgrade or downgrade my subscription at any time?

Accepted Answer

Yes. You can change your subscription plan at any time directly from your dashboard. Upgrades take effect immediately, while downgrades apply at the next billing cycle.

Question 9

What payment methods do you accept?

Accepted Answer

We securely process payments through Stripe and accept all major credit and debit cards.

Question 10

Is there a contract or long-term commitment?

Accepted Answer

No. All plans are month-to-month or annual with no long-term contracts. You can cancel anytime.

Question 11

What accessibility standards does iComplyADA help address?

Accepted Answer

iComplyADA helps organizations work toward compliance with accessibility standards including WCAG 2.2 AA, ADA Title II, ADA Title III, and Section 508 requirements.

Question 12

Does the accessibility widget guarantee legal compliance?

Accepted Answer

No accessibility tool can guarantee full legal compliance. iComplyADA provides automated tools, monitoring, and remediation assistance to significantly improve accessibility and help reduce compliance risks.

Question 13

How many websites or domains can I manage?

Accepted Answer

Each plan includes a set number of domains. Higher-tier plans support additional domains and larger scan volumes.

Question 14

What types of files can the PDF Scanner analyze?

Accepted Answer

The PDF Scanner checks multiple PDFs for PDF/UA (ISO 14289) metadata and accessibility issues such as missing tags, improper reading order, missing alternative text, contrast problems, and other common WCAG accessibility issues. One-click remediation for multiple PDFs.

Question 15

Does the Website Scanner monitor my site continuously?

Accepted Answer

Depending on your plan, automated recurring scans and monitoring are available to help identify new accessibility issues as your website changes.

Question 16

Can agencies or developers manage multiple clients?

Accepted Answer

Yes. Professional and Enterprise plans are designed for agencies, developers, schools, municipalities, and organizations managing multiple websites or client accounts.

Question 17

Is technical support included?

Accepted Answer

Yes. All paid plans include customer support, with priority support available on higher-tier subscriptions.

Question 18

Is my website data secure?

Accepted Answer

Yes. We use secure cloud infrastructure and encrypted data handling practices to protect your scan results and account information.

Question 19

Do I need coding experience to use iComplyADA?

Accepted Answer

No. The platform is designed for both technical and non-technical users with simple setup, guided reports, and easy-to-install accessibility tools.

Question 20

Can I cancel my subscription anytime?

Accepted Answer

Yes. You may cancel your subscription at any time from your account dashboard. Your service will remain active through the end of your current billing period.

Question 21

Do you offer Enterprise or custom pricing?

Accepted Answer

Yes. Custom enterprise solutions are available for organizations requiring high-volume scans, advanced reporting, API access, or dedicated onboarding assistance.

Question 22

How quickly can I install the accessibility widget?

Accepted Answer

Most users can install the widget in just a few minutes by copying and pasting a single JavaScript snippet into their website.

Choose Your Plan

7 Day Free Trial

Silver Professional

Gold Professional Plus

Platinum Enterprise

Pricing Frequently Asked Questions